Shipping

SHIPPING INFORMATION (USA)

Order processing and verification typically take 2-3 business days depending on demand levels and product shortages.

The expected time of arrival is 2-10 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes to Orders

Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Lost or Stolen Packages

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders.

SHIPPING INFORMATION (Australia)

Delivery Timeframe:

  • Standard Shipping Time: 2-8 business days.
  • Custom-Made Items: Up to 12 weeks.
  • Separate Packaging: Rug pads and accessories may be shipped separately.
  • Public Holidays: Delays may occur.

Shipping Charges:

  • Flat Shipping Rate: $29 for every state in Australia.
  • No Free Shipping: Free shipping is not available.

Order Tracking:

  • Couriers: Orders are shipped via various couriers.
  • Tracking Number: Provided when available.
  • Queries: Track your order or send queries to: infonutritons@gmail.com

Inspecting Your Order:

  • Upon Delivery: Inspect your order for damage.
  • Concealed Damage/Loss: If there is no visible packaging damage but the item is damaged:
    • Report within 5 business days of delivery.
    • Keep containers and packing materials for inspection.
  • Signing for Damaged Items: Do not sign for damaged items unless noted.
  • Contact: If damaged, contact Nutritons for a replacement order.
  • Responsibility: You may be responsible for filing a claim if you sign for or allow the delivery of damaged goods.

Contact:

The following remote postcodes are excluded from any shipping promotions:

800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845, 846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6038, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353, 6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461, 6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799, and all of Tasmania and the Northern Territory.